-Currently, we are a WALK-IN ONLY studio, with reservations for specified events. Check out our calendar to see what you need a reservation for!

-If you have a group of more than 6 people, we ask you call the studio in advance to confirm we have to room and can properly accommodate you 

-As a studio, we stop taking painters 1 hour before we close. In that time, we still do offer order pickups, and the purchase of To-Go Kits, bisque, and gift cards

-If the store is not busy and there are no customers, we may close the store 15 minutes early without warning

-2 hour paint time limit is preferred to allow other guests time to paint as well

-If studio is not busy, we allow customers to stay longer than time limit

-On the off chance you cannot complete your project(s) in one sitting, we allow customers to finish the pottery at home or another day free of charge

-That day you must pay for the piece(s) and fee(s), and we will bag the piece(s). If you want to complete the piece in store, you can come back any day and time, or we can give you paints to finish at home. You will always have your yellow tag until you complete the piece

          -We do not hold pieces in our studio if you do not finish

- Pottery will take UP TO 2 WEEKS to get back to you. We will call, text, or email you when it is ready. We cannot guarantee pottery to be finished in less than 5 days

-Time frame can differ between seasons, events, staffing, and equipment capabilities

-We hold pottery for 30 days after initial contact, whether the contact goes through the first time or not. After the 30 days, we attempt contact 1 more time and hold pottery for 1 more week. After the week is up, we donate the pottery to the public. Once this time frame has passed, we do not offer refunds or repaints

-We attempt contact no matter what, if you find you were not contacted, please contact the store after 2 weeks from initial paint date. Our 30 day hold policy is valid even if our contact attempt did not go through

-NO EATING IN THE STUDIO

-Leaving to get food or bringing food into the studio lengthens the time customers are sitting at tables, and is unsanitary with our paints

-Children under the age of 10 must be accompanied by an adult (ages 18+). Drop and shop, Kids Night Out, & Summer Camps (ages 6-15) not included. This is mall policy.